Frequently Asked Questions

Flathive is a modern property listing platform that connects landlords and tenants in an intuitive, user-friendly environment. We streamline the rental process by offering verified listings, secure messaging, and comprehensive property management tools. Our platform uses smart matching algorithms to help tenants find properties that fit their preferences and landlords find qualified renters faster.

Creating a listing is simple! After signing up and verifying your account, navigate to your dashboard and click 'Create Listing'. You'll be guided through a step-by-step process to add property details, including photos, amenities, pricing, and availability. Once completed, your listing will be active and visible to potential tenants. Premium members can boost their listings for increased visibility.

Flathive offers a tiered pricing structure to meet different needs:bd268 1) Basic (Free) - Create listings, message users, and manage properties; 2) Premium ($9.99/month) - Boosted listings, advanced analytics, and priority support; 3) Professional ($19.99/month) - Multiple agent accounts, custom branding, and API access. All plans include our core features with no hidden fees or commissions on rentals.

Absolutely! You can list as many properties as you want under your account. Our Professional plan even allows you to add multiple team members to manage different properties simultaneously. Each property gets its own dedicated page with individual analytics and inquiry management.

You can edit your listings anytime from your dashboard. Simply select the property you wish to modify and click 'Edit'. Changes are saved in real-time and immediately visible to users. For major updates like price changes, we notify interested tenants who have saved your property to their favorites.

We employ a multi-layer verification system: 1) Email verification for all users; 2) Phone verification for landlords; 3) Property documentation review for premium listings; 4) Payment method authentication. This comprehensive approach helps ensure a safe, trustworthy community for all users.

Flathive provides a secure messaging system that allows tenants to contact landlords directly through our platform. This protects personal contact information while enabling smooth communication. We also offer scheduling tools for property viewings and document sharing for lease agreements and applications.

Yes! Flathive is built with a mobile-first approach and works seamlessly across all devices. We offer dedicated iOS and Android apps with full functionality, including push notifications for new messages, listing activity, and important updates. Our responsive web design ensures a consistent experience on any screen size.

Account management is handled in the 'Settings' section of your profile. Here you can update personal information, notification preferences, and privacy settings. If you wish to delete your account, navigate to the 'Security' tab and select 'Delete Account'. This action is irreversible and will permanently remove all your data from our systems.

We take security seriously with: 1) SSL encryption across all data transmissions; 2) Regular security audits and penetration testing; 3) Fraud detection algorithms to identify suspicious activity; 4) Secure payment processing through Stripe; 5) Two-factor authentication options; 6) Manual review of high-risk activities. User privacy and data protection are our top priorities.

For premium subscriptions, we accept all major credit cards and process payments securely through Stripe. For security reasons, we never store your full payment details on our servers. For rental payments, we'll be introducing an optional escrow service in Q3 2023 to facilitate secure transactions between landlords and tenants.

We offer multiple support channels: 1) Comprehensive help center with articles and guides; 2) Email support with a 24-hour response time; 3) Live chat for premium members; 4) Community forum for peer-to-peer assistance; 5) Dedicated phone support for professional plan subscribers. Our average response time is under 4 hours during business days.