Our Commitment to Fair and Transparent Terms
These Terms and Conditions outline the rules and responsibilities for using Flathiveās platform to ensure a fair and safe experience for all users.
Introduction
These Terms and Conditions ("Terms") govern your use of the Flathive platform, including our website, mobile applications, and related services. By accessing or using Flathive, you agree to be bound by these Terms.
Flathive is Australiaās leading share accommodation platform, connecting individuals seeking shared homes with those offering rooms. These Terms ensure a transparent and fair experience for all users.
User Responsibilities
Accurate Information
- Provide truthful and accurate information in your profile and listings.
- Update your information promptly to reflect any changes.
- Ensure all provided details comply with applicable laws.
Lawful Use
- Use the platform in compliance with all applicable laws and regulations.
- Do not engage in fraudulent or deceptive activities.
- Respect the rights and privacy of other users.
Content Standards
- Do not post offensive, discriminatory, or illegal content.
- Ensure all images and descriptions are appropriate and accurate.
- Obtain necessary permissions for any third-party content.
Account Security
- Maintain the confidentiality of your account credentials.
- Notify us immediately of any unauthorized account access.
- You are responsible for all activities under your account.
Service Terms
Platform Usage
Flathive provides a platform to connect users seeking and offering shared accommodations. We do not own or control listed properties.
Listings
Users listing rooms must have legal authority to offer the space and ensure all listings comply with local regulations.
Payments
Premium services require payment through our secure third-party processor. All fees are non-refundable unless stated otherwise.
Modifications
Flathive reserves the right to modify or discontinue services at any time, with notice provided via the platform or email.
Liability and Termination
Flathive is not liable for disputes between users or issues arising from accommodations arranged through the platform. Users engage at their own risk.
We may terminate or suspend your account for violations of these Terms, including fraudulent activity or non-compliance with local laws.
You may terminate your account at any time through your account settings. Upon termination, certain obligations, such as payment disputes, may persist.
Contact Us
If you have any questions about these Terms and Conditions or need assistance, please contact our support team:
Email: support@flathive.com
We typically respond within 48 hours