Your Privacy, Our Priority
We’re committed to protecting your personal information and ensuring a safe experience for every Flathive member.
Introduction
At Flathive we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.
Flathive is Australia's leading share accommodation platform connecting people looking for shared homes with those offering rooms. We take your data privacy seriously as we help you find your perfect living situation.
Data We Collect
Personal Information
- Full name and contact details
- Profile information and preferences
- Payment information (for premium services)
Property Information
- Property details when listing a room
- Photos and descriptions of listings
- Location data and amenities
Usage Data
- Search preferences and saved properties
- IP address and browser type
- Cookies and similar tracking technologies
Communication Data
- Messages between users
- Customer support inquiries
- Feedback and survey responses
How We Use Your Data
Service Provision
To provide and maintain our service, notify you about changes to listings, and enable communication between potential housemates.
Communication
To contact you with relevant listings, roommate matches, and platform updates.
Improvements
To analyze usage patterns and enhance our matching algorithms and user experience.
Security
To verify user identities, prevent fraud, and maintain platform safety.
Data Protection
We implement industry-standard security measures including encryption, secure servers, and regular audits to protect your information.
We will never sell your personal data to third parties. Your information is only shared with potential housemates when you initiate contact about a listing.
All payment information is processed through PCI-compliant third-party services and is never stored on our servers.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer:
Email: privacy@flathive.com
We typically respond within 48 hours